Vacation Rentals
Frequently Asked Questions

 
Have a property to rent out?
Carolina Beach Realty manages all size properties ranging from 1 to 12 bedrooms.  We take a hands-on approach that allows our staff to become familiar and give each property the attention and care it deserves.  Below is a summary of the services offered for vacation rental properties:
 
Marketing
We gain constant exposure for your property through a variety of venues such as:
  • Our website
  • Third party marketing websites such as VRBO and Homeaway 
  • 24/7 online reservation system
  • Visitors Bureau
  • Chamber of Commerce
  • Social Media
  • Visible rental signs posted on homes 

Photography
Carolina Beach Realty has several local photographers who take photos for our website.  If the homeowner wishes, we can also provide virtual tours and floor plans that will be displayed on the property page on our website.
 
Maintenance
We have an internal maintenance team who familiarizes themselves with all of our properties. They do routine inspections to monitor, ensure, and maintain the quality of our rentals.  Our maintenance team is also responsible for promptly addressing issues that may arise so our guests remain satisfied and the property remains in prestige condition.  This includes a 24-hour call number in case of maintenance emergencies.

Carolina Beach Realty also outsources to insured and reliable contractors for particular projects such as HVAC, plumbing, and electrical work.
 
Cleanings
All of our properties are cleaned after each departure by local professional and insured cleaners.
 
Linens
Linens are provided for all reservations.  A linen package includes a wash cloth, a hand towel, and a bath towel for each person as well as the fitted and flat sheets for all beds and sleeper sofas.
 
Evaluation and Feedback
After each stay, guests are asked to provide feedback through a physical survey and are emailed for additional feedback shortly after departing.  The information gathered may be shared with the homeowner and considered by our staff so any concerns can be addressed properly.
 
Communication
Our staff is available 9am-5pm six days a week during the off seasons and seven days during peak season.  They can be reached via email, in person, or telephone.  We believe that keeping the lines of communication open is key to setting and exceeding expectations.
 
Pricing
We offer all inclusive, yet competitive pricing.  Our rates offered to potential guests are the final rate. We must include 7% state sales tax and 6% lodging taxes. There are no additional charges added unless the renter wishes to purchase the optional travel insurance, a linen package, or if they bring a pet along.
 
Monthly and Annual Income-Expense Reports
Every month homeowners receive a copy of an Income/Expense Report.  The report details all revenue and expenses simplifying the process for filing taxes and allowing home owners an in depth look at what is going on at their property.  1099’s, as well as an annual detailed expense report are given in January for the previous year.

Booking
Guests have access to book a property 24/7.  Weekly reservations can be taken on the website at any time.  They can also call the office and make a reservation over the phone or provide the required information in an email as well.  

How do you handle after hours emergencies that may occur?
After hours, guests and/or owners can call our office, where messages are monitored. Any and all emergencies will be addressed accordingly.  


Are homeowner’s allowed to block off time for personal use and/or for family/friends?
Homeowner’s are more than welcome to block off time for personal use.  They can email, call, or access the online portal for quick and easy access to the property calendar.

Am I free to view my property between rentals?
You are allowed to view your property between rentals and we do send inspectors and cleaners in between rentals.  The homeowner is permitted in the home any time it is vacant.