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North Carolina Vacation Rental Terms and Conditions
PLEASE CALL OR EMAIL FOR DAILY RENTAL RATES - ONLINE RESERVATIONS THAT ARE BOOKED FOR LESS THAN ONE WEEK WILL BE PROCESSED ON THE NEXT BUSINESS DAY. PLEASE REFERENCE OUR DAILY RENTALS PAGE FOR PRICING ON PARTIAL WEEK RENTALS
Reservations and Deposits
All beach houses and condos are rented from Saturday to Saturday, or Sunday to Sunday depending on which property, June thru August (peak season). Partial week rentals are also available during off-peak times of the year. Partial week rentals are also available during the Peak Season if the reservation is made 14 days prior to check in. Most properties have a two night minimum requirement per reservation, however, minimum requirements may vary and are indicated on the property page. Reservations can be made during regular office hours which are Monday-Saturday 9AM to 5PM, as well as online 24 hours 7 days per week. During Peak Season dates, our office is open on Sundays from 9-5. After making a reservation you will receive an advance rental request/lease agreement via email, mail or fax. Please check all information for accuracy, READ the agreement, sign and return it along with a deposit of 50% of the total rental amount within 10 days of making the reservation. Acceptable forms of payment are personal check, money order or certified funds. If the check in date is to occur within 30 days of making your reservation, we require that your payment be paid in full via Credit Card (MasterCard or Visa). Unconfirmed reservations may be cancelled after the 10th day, our office makes every attempt to contact guests prior to cancelling reservations. The balance of the rental payment must be received in our office 30 days prior to the check-in date.
Terms of Payment
For reservations made more than 30 days prior to check in, we accept cash, traveler's checks, personal checks or money order. For reservations with a check in date within 30 days or less we require payment in full by MasterCard or Visa, or overnight Certified Funds. Credit card transactions may be subject to a service fee. There is a $25.00 fee for returned checks. All prices are subject to a 7% NC (North Carolina) Sales Tax. A 6% New Hanover County Room Occupancy Tax is assessed on each reservation as well.
Keys and check in packages are to be picked up at the Carolina Beach Realty offices located at 1009 B3 North Lake Park Blvd. To permit us time to clean and inspect the rental units we must adhere to a 3:00PM - 5:00PM check-in time on the day your rental begins. Occasionally there is opportunity for an early check in (additional fee), please check with our office prior to early arrival. You must let us know, in advance, if you plan to check in after 5PM so that we may make arrangements for your late arrival. Late check-ins will be placed in our after-hours box which must be accessed with a code, provided on the day of arrival.
Check out time is 10AM (STRICTLY ENFORCED). There will be a $20.00 charge per hour after Upon departure, guests are required to remove all food items from the premises, put dirty dishes in dishwasher and run the cycle, place all trash in the outside receptacle, turn air conditioner to 80 degrees in summer/heat to 55 degrees in winter. Remove all personal items and return all keys to Carolina Beach Realty.
The cost of each reservation includes "Damage Protection", which covers guests for up to $2000 of "ACCIDENTAL" damage. Carolina Beach Realty does not require the payment of a security deposit. Please be advised that "Damage Protection" does not cover willful neglect. All damage must be reported at the time in which it occurs or at the latest at the time of check out.
Equipment & Services
All properties are individually owned and furnished according to each owner's preference. All are equipped with electric ranges, refrigerators, furniture, cooking utensils, dishes, flatware, glassware, color cable TV, air conditioning, pillows and bedspreads and SOME are equipped with a telephone which is available for local calls only. Linens (unless otherwise indicated), paper products and other toiletries are not provided. Carolina Beach Realty makes every effort to keep all appliances in good working order but sometimes failures are inevitable. No appliances are guaranteed. There are no refunds for equipment failures; however, we will make every effort to repair any and all failures as quickly as possible.
We maintain a family atmosphere to assure maximum enjoyment for all of our guests. We rent only to family groups, married couples and responsible adults over the age of 25. The occupancy of each rental unit is designated on the rental lease agreement as Max Occupancy. Only children who sleep in cribs are not counted in total occupancy. Any use of the premises for purposes other than family vacation must be addressed at the time of reservation. Large groups must be pre-approved by the Agent/Landlord. Additional damage/cleaning deposit as well as additional rent will be required. We do not facilitate weddings at any of our rental locations
If you must cancel a reservation, notify our office as soon as possible. Upon receipt of advanced rent deposit, funds are distributed to owners on a monthly basis. If a reservation is cancelled, regardless of the reason, any advance rent payment WILL NOT BE REFUNDED unless the property is re-rented for the same period and deposit has been received from the new tenant. If re-rented, then the advance rent less $100.00 will be refunded.
Carolina Beach Realty does offer quite a few "Pet Friendly" properties for rental. Therefore, we would like to make you aware of rules regarding dogs on the beach. Such rules are as follows:
- Carolina Beach - Dogs are prohibited from the beach within town limits between the dates of March 1 and October 30. During the times that dogs "are" allowed on the beach, they must remain on a leash at all times and the owner must not only pick up after their dogs, they must provide proper tools to do so.
- Kure Beach - Dogs are prohibited from the beach between April 1 - September 30.
- Freeman Park (North End) - Dogs are allowed yearly and can be off leash between the dates of October 1 - March 31, as long as they remain under voice command.
Non-returned or missing keys will incur a $50.00 fee per key and/or a $50.00 fee per entry/pass card. The fee for non returned parking passes is $100.00 per pass. All keys, parking passes and or entry cards must be returned to Carolina Beach Realty's office NO EXCEPTIONS or they will be deemed missing. In the event of renter lock-outs there will be a $30.00 charge for the delivery of an entry key.
We ask that our guest report any breakage or damages upon occurrence and settle the matter before departure. All rental units are carefully checked for damages after guest departure.
Lost & Found
Carolina Beach Realty will not be responsible for any personal items left in or around units. There will be a $25.00 service charge plus shipping and handling if you request items to be forwarded to you. Items not claimed within 90 days will be discarded.
Local fire ordinances prohibit the use of outdoor grills on decks, porches, balconies, etc.; of condominiums and townhouses. Please note: where propane grills are provided, guests are responsible for providing propane to operate grills.
Jacuzzis, Hot Tubs, and Pools
Absolutely no glass is allowed in or around Jacuzzis and hot tubs. Also, no children under the age of 5 are allowed in Jacuzzis and hot tubs. If a guest pays for a heated pool, the thermostat will be set at a maximum of 80 degrees. Please note that the pool temperature will only reach approximately 20 degrees above the outside air temperature, at best.
Trip Interruption Insurance-Hurricane Policy
In the event of a mandatory ordered evacuation of Pleasure Island by Emergency Management Authorities all guests must evacuate immediately. Carolina Beach Realty will advise all guests along with emergency personnel. You must be sure to drop off keys at our rental office. Carolina Beach Realty inspects each property before any guest may re-enter the unit after a hurricane. Guests may not return following a hurricane until each unit is inspected. Carolina Beach Realty does not reimburse for natural disasters. However, TRIP INTERRUPTION INSURANCE is available as a viable alternative, as it offers additional coverage such as, death in the family, medical emergencies as well as a mandatory Hurricane evacuation. It does not insure against house or condo damage causing uninhabitable conditions on future rentals. For a full description of coverage please click here. PLEASE NOTE: According to Section 42A-36 of the North Carolina Vacation Rental Act, the tenant or guest is not entitled to a refund if prior to taking possession of the property the tenant refuses insurance offered by the rental agent or if the tenant does in fact purchase the insurance from the rental agent.
Property for Sale
In the event that the property that you rent is on the market for sale, we may need to show the property during your visit. We will make every effort to schedule the showing at a convenient time and not interrupt your vacation. Should the unit be conveyed to a third party prior to the date of your vacation rental, you will be notified as soon as possible, guests have the right to cancel. Otherwise Carolina Beach Realty will make every attempt to find a comparable property.
A. All monies received by Carolina Beach Realty are deposited in a trust account with Bank of America, 155 N. Front Street Wilmington, NC 28401; a federally insured institution. Any interest earned shall be paid to agent.
B. Article 4 of the North Carolina Vacation Rental Act authorizes the rental agent, by law, to evict a tenant under certain circumstances. Please refer to a copy of the lease, which will be provided and is hereby incorporated by reference.
C. Carolina Beach Realty receives compensation for services such as linen rental, Beach Equipment rental, Trip Interruption Insurance and other administrative fees.
D. Carolina Beach Realty reserves the right to substitute comparable accommodations without notice or liability.
E. Carolina Beach Realty will not be responsible for any accidents occurring on or because of rental property.
F. Every effort has been made to insure the accuracy of all information provided. Carolina Beach Realty will not be responsible for errors in information and reserves the right to make any necessary changes.
G. All rates, descriptions, and availability are subject to change without notice.
H. All rentals are privately owned and decorated by their owners. There are no refunds because of tenant dissatisfaction with unit’s décor, any equipment malfunction or for errors in advertisement of property.
Carolina Beach Realty DOES NOT allow wedding events at any of our properties. Any violation of this rule is a violation of this agreement and will result in immediate eviction.