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 Reservations and Deposits Back to the top...
All beach houses and condos are rented from Saturday to Saturday (with the exception of 1 Perfect Alignment and A Great Escape which rent Sunday-Sunday), June thru August (peak season). Partial week rentals are also available during off-peak times of the year. There is a two day minimum requirement per reservation.
Reservations can be made during regular office hours which are Monday-Saturday 9AM to 5PM, as well as online 24 hours/day. After making a reservation you will receive an advance rental request/lease agreement via email, mail or fax. Please check all information for accuracy, READ the agreement, sign and return it along with a deposit of 50% of the total rental contract. Deposit can be paid by personal check or money order. This must be done within 10 days of making your reservation.
Unconfirmed reservations will be automatically cancelled after the 10th day.
The balance of the rental payment must be in the form of a personal check or money order and must be received in our office 30 days prior to the check-in date. Reservations made 30 days prior to check-in date or less will require full payment by credit card (MasterCard or Visa) or next day certified funds.
Terms of Payment Back to the top...
For reservations made more than 30 days prior to check in, we accept cash, traveler's checks, personal checks, and money orders as payment. For reservations with a check in date within 30 days or less we require payment in full by MasterCard or Visa, or overnight Certified Funds. All credit card transactions are subject to a 3% service fee. There is a $25.00 fee for returned checks. All prices are subject to a 7.75% NC (North Carolina) Sales Tax. A 6% New Hanover County Room Occupancy Tax is assessed on each reservation as well.
Damage Protection Fee Back to the top...
The cost of each reservation includes a Damage Protection Fee that covers guests for up to $2000 of "ACCIDENTAL" damage. Carolina Beach Realty does not require the payment of a security deposit. The Damage Protection Fee is not optional. The Damage Protection Fee does not cover willful neglect. All damage must be reported at the time in which it occurs or at the latest at the time of check out.
Equipment & Services Back to the top...
All properties are individually owned and furnished according to each owner's preference. All are equipped with electric ranges, refrigerators, furniture, cooking utensils, dishes, flatware, glassware, color cable TV, air conditioning, pillows and bedspreads and MOST are equipped with a telephone which is available for local calls only. Linens, paper products and blankets are not provided.
Carolina Beach Realty makes every effort to keep all appliances in good working order but sometimes failures are inevitable. No appliances are guaranteed. There are no refunds for equipment failures but we will make every effort to repair any and all failures as quickly as possible.
Off Season Extended Stays Back to the top...
During late fall, winter and early spring many of our rental properties are available for periods of 30 days and more. During that period of time here on Pleasure Island the weather is pleasant and there are many activities to be enjoyed. You can go crabbing, fishing, golfing, take long walks on the beach, or enjoy the many fine restaurants and activities that Pleasure Island and near by Wilmington have to offer. Rates and details are available upon request.
Occupancy Back to the top...
We maintain a family atmosphere to assure maximum enjoyment for all of our guests. We rent only to family groups, married couples and responsible adults over the age of 25.
The occupancy of each rental unit is designated on the rental lease agreement as Max Occupancy. Only children who sleep in cribs are not counted in total occupancy.
Any use of the premises for purposes other than family vacation must be addressed at the time of reservation. Large groups must be pre-approved by the Agent/Landlord. Additional damage/cleaning deposit as well as additional rent will be required.
Cancellations Back to the top...
If you must cancel a reservation, phone our office as soon as possible. Upon receipt of advanced rent deposit, funds are distributed to owners on a monthly basis. If a reservation is cancelled, regardless of the reason, any advance rent payment WILL NOT BE REFUNDED unless the property is re-rented for the same period and deposit has been received from the new tenant. If re-rented, then the advance rent less $100.00 will be refunded.
Pets Back to the top...
Pleasure Island does not allow pets on the beaches during peak rental seasons, Memorial Day to Labor Day. Carolina Beach Realty does have pet friendly units available. There will be a nonrefundable pet fee added to the reservation. This fee starts at $75 and increases depending upon the size of the rental unit.
If a pet is found in or on any premises that do not allow pets, there will be a non-refundable extermination fee of $75.00 plus tax as well as mandatory removal of the pet. In addition, guests/renters will be asked to vacate the premises for breach of rental/lease contract.
Check-In Back to the top...
Keys and check in package are picked up at Carolina Beach Realty located at 1009 B3 North Lake Park Blvd. To permit us time to clean and inspect the rental units we must adhere to a 3:00PM - 5:00PM check-in time on the day your rental begins. You must let us know, in advance, if you plan to check in after 5PM so that we may make arrangements for your late arrival. There is a $10.00 late check-in fee. Late check-ins are at BP located at 111 Carl Winner St.
Check-Out Back to the top...
Check out time is 10AM (STRICTLY ENFORCED). There will be a $20.00 charge per hour after 10AM. Upon departure, guest are required to remove all food items from the premises, put dirty dishes in dishwasher and run the cycle, place all trash in the outside receptacle, turn air conditioner to 80 degrees in summer/heat to 55 degrees in winter. Remove all personal items and return all keys to Carolina Beach Realty.
Keys Back to the top...
Non-returned or missing keys will incur a $50.00 fee per key and/or a $50.00 fee per entry/pass card. The fee for non returned parking passes is $100.00 per pass. All keys, parking passes and or entry cards must be returned to Carolina Beach Realty's office NO EXCEPTIONS or they will be deemed missing. In the event of renter lock-outs there will be a $30.00 charge for the delivery of an entry key.
Telephones Back to the top...
Many rental units, but not all, are equipped with telephones. They are in place for the convenience of our renters and are to be used for local calls only. All long distance calls must be billed to your credit card or calling card. Any phone charges that must be collected from a renter will be subject to a $30.00 administration fee plus the cost of the calls. The property telephone number, if available, is listed on the rental lease agreement.
Damages Back to the top...
We ask that our guest report any breakage or damages upon occurrence and settle the matter before departure. All rental units are carefully checked for damages after guest departure.
Lost & Found Back to the top...
Carolina Beach Realty will not be responsible for any personal items left in or around units. There will be a $25.00 service charge plus shipping and handling if you request items to be forwarded to you. Items not claimed within 90 days will be discarded.
Grilling Back to the top...
Local fire ordinances prohibit the use of outdoor grills on decks, porches, balconies, etc.; of condominiums and beach houses.
Jacuzzis and Hot Tubs Back to the top...
Absolutely no glass is allowed in or around Jacuzzis and hot tubs. Also, no children under the age of 5 are allowed in Jacuzzis and hot tubs.
Trip Interruption Insurance-Hurricane Policy Back to the top...
In the event of a mandatory ordered evacuation of Pleasure Island by Emergency Management Authorities all guests must evacuate immediately. Carolina Beach Realty will advise all guests along with emergency personnel. You must be sure to drop off keys at our rental office. Carolina Beach Realty inspects each property before any guest may re-enter the unit after a hurricane. Guests may not return following a hurricane until each unit is inspected.
Carolina Beach Realty does not reimburse for natural disasters. However, TRIP INTERUPTION INSURANCE is available as a viable alternative, as it offers additional coverage such as, death in the family, medical emergencies as well as a mandatory Hurricane evacuation. It does not insure against house or condo damage causing uninhabitable conditions on future rentals. For a full description of coverage please click here.
PLEASE NOTE: According to Section 42A-36 of the North Carolina Vacation Rental Act, the tenant or guest is not entitled to a refund if prior to taking possession of the property the tenant refuses insurance offered by the rental agent or if the tenant does in fact purchase the insurance from the rental agent.
Property for Sale Back to the top...
In the event that the property that you rent is on the market for sale, we may need to show the property during your visit. We will make every effort to schedule the showing at a convenient time and not interrupt your vacation. Should the unit be conveyed to a third party prior to the date of your vacation rental, you will be notified as soon as possible, guests have the right to cancel otherwise Carolina Beach Realty will make every attempt to find a comparable property.
Disclosures Back to the top...
A. All monies received by Carolina Beach Realty are deposited in a trust account with Bank of America, 155 N. Front Street Wilmington, NC 28401; a federally insured institution and any interest earned shall be paid to agent.
B. Article 4 of the North Carolina Vacation Rental Act authorizes the rental agent, by law, to evict a tenant under certain circumstances. Please refer to a copy of the lease, which will be provided and is hereby incorporated by reference.
C. Carolina Beach Realty receives compensation for services such as linen rental, trip insurance and other administrative fees.
D. Carolina Beach Realty reserves the right to substitute comparable accommodations without notice or liability.
E. Carolina Beach Realty will not be responsible for any accidents occurring on or because of rental property.
F. Every effort has been made to insure the accuracy of all information provided. Carolina Beach Realty will not be responsible for errors in information and reserves the right to make any necessary changes.
G. All rates, descriptions, and availability are subject to change without notice.
H. All rentals are privately owned and decorated by their owners. There are no refunds because of tenant dissatisfaction with unit's décor, any equipment malfunction nor for errors on our brochure.
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